Are the products delivered brand new in sealed packaging?
Yes, all of our products are delivered in new, original packaging sourced directly from official suppliers. Everything is unused and includes the appropriate accessories, manuals, and warranty. Only if a product is a demo unit or refurbished will this be clearly stated on the product page.
Do you also sell second-hand or refurbished products?
KameraMarkt primarily focuses on selling new products. Occasionally, we do offer “second-chance” or refurbished items - these are always clearly marked as such on the product page. This way, you always know exactly what you're purchasing and can benefit from a sharp price with full transparency.
What is the difference between original and third-party batteries?
Original batteries are manufactured by the camera brand itself. Third-party batteries are produced by other manufacturers using the same dimensions and specifications, but they are often more affordable. Our batteries are third-party, but they perform just as well - you will not notice any difference in daily use.
Do you also sell cameras and lenses?
At the moment, we do not sell cameras or lenses. KameraMarkt specializes in accessories such as batteries, chargers, memory cards, tripods, and camera bags. By focusing on accessories, we can offer competitive pricing, strong availability, and expert product advice.
Why do you not have discounted products?
We maintain fair and competitive prices throughout the entire year, without artificially raising them just to promote temporary “discounts” later. In exceptional cases, for example if we have too much stock of a particular product or if a product is being phased out from our assortment, you may see a special offer appear.
How can I place an order?
Placing an order is easy. Search for the product you want on our website and click 'Order'. Then go to your shopping cart and follow the steps to complete the payment in our secure checkout environment. Once the payment is completed, you will receive an order confirmation by email. If you need help, feel free to contact us via WhatsApp or email.
Are all products in stock?
The stock status on our website is updated in real-time and is directly linked to our warehouse. If a product is shown as 'in stock', it means the item is physically available and ready for quick delivery. If something is temporarily sold out, this will be clearly indicated.
Can I pick up my order?
Yes, you can pick up your order by appointment at our pickup point in IJsselstein (near Utrecht). This allows you to have the item the same or the next day, and you will not pay shipping costs. Please contact us via WhatsApp or email to schedule the pickup.
How do I know if my order was received correctly?
After placing your order, you will automatically receive a confirmation email. If it is not in your inbox, please check your spam folder. If you did not receive a confirmation, simply contact us and we will verify it for you.
Can I still change my order after payment?
In many cases, we can still modify your order as long as it has not been shipped yet. Please contact us as soon as possible via WhatsApp or email. If the order is already on its way, we will look together for the best possible solution.
Will I receive an invoice with my order?
Yes, every order includes a digital invoice. You will receive it by email within one day after placing your order.
Are the prices on the website shown including VAT?
All prices on our website are displayed including Dutch VAT. The VAT amount will also be listed separately on the invoice, which is useful for business administration. For international shipments, the applicable VAT rate of the destination country will be used, so the final total may vary slightly.
Can I order VAT-free with an EU business VAT number?
Yes, business customers in other EU countries can order VAT-free, as long as the VAT number is valid and matches the delivery address. Please contact us before placing your order so we can process it correctly.
Which payment methods do you accept?
You can pay safely and quickly using methods such as iDEAL, Apple Pay, bank transfer, Bancontact, credit card, and PayPal. Prefer to pay afterwards? That is possible for Belgian and Dutch residents via Billink. All payments are processed through secure payment providers, ensuring your information is always protected.
Is it safe to pay on your website?
Absolutely. Our website uses a secure SSL connection, which encrypts all personal data during transmission. We also work exclusively with reliable payment partners that comply with the highest security standards. You can shop and pay with confidence.
Can I pay after delivery?
Yes, we offer Belgian and Dutch customers the option to pay afterwards via Billink. This allows you to receive and inspect your order before completing your payment. Billink will send you a payment request after delivery, which you can settle within the given payment term. Please do not transfer the amount directly to our bank account.
Can I pay in cash?
Cash payments are only possible when picking up your order in IJsselstein. Please contact us beforehand to arrange the pickup time.
What are the shipping costs?
Shipping costs vary depending on the product and destination, especially if you are having your order delivered outside the Netherlands. When you add your product(s) to the shopping cart, you will immediately see the shipping cost for delivery within the Netherlands. If you want to ship to another country, click on “Calculate shipping costs” and select your destination; the shipping cost will update automatically.
How long does delivery take?
Orders placed on business days before 18:00 are shipped the same day. In most cases, your package will be delivered within the Netherlands the next working day. Delivery of orders in other European countries may take up to a week. Products that are temporarily out of stock will have a longer delivery time, but this is always clearly indicated on the product page.
Which carriers do you use?
We ship our orders with PostNL, both as parcel shipments and letterbox packages. Deliveries within the Netherlands are always handled by PostNL. For international orders, a local delivery partner in your country will complete the final delivery.
Do you also deliver to Belgium?
Yes, we deliver to Belgium. Simply enter your Belgian address during checkout. Delivery often arrives the next day, but sometimes it may take 1 to 2 extra working days depending on the carrier. Letterbox shipments are delivered by Bpost, parcels by PostNL.
Do you also ship internationally?
Yes, we ship throughout Europe, with the exception of Belarus and Russia. You can simply enter your international shipping address during checkout. Delivery times vary by country, but typically range from 2–5 days for neighboring countries and 5–10 days for more distant locations within Europe.
What happens if I am not at home when the order is delivered?
If you are not home, the courier will usually try to deliver the package to a neighbor or attempt another delivery at a later time. If delivery is still unsuccessful, the package may be taken to a nearby pickup location and you will receive a notification. Letterbox-sized shipments will always be delivered, whether you are home or not.
What should I do if my order hasn’t arrived?
If your order has not been delivered a few days after it was shipped, please contact us via WhatsApp or email. We will look into it right away and make sure the issue is resolved as quickly as possible.
How does the warranty work?
All our products come with a 2-year warranty. If something does not work properly or becomes defective, please contact us. The only condition is that the product must not show signs of “user damage,” such as impact damage (e.g., scratches or dents), moisture (rust) or general misuse. In most cases, we can quickly determine how to resolve the issue for you.
Can I return a product?
You can return your order within 100 days of receiving it. The product should be returned in its original packaging, as complete and undamaged as possible. Please contact us before sending the item back so we can provide you with the correct return instructions.
Can I exchange a product?
Yes, you can exchange a product within 100 days after receiving your order. The item must be unused and returned in its original packaging. Please contact us before returning it, so we can send you the appropriate return instructions.
What is the return period at KameraMarkt?
You have 100 days to return your purchase, starting from the day you received the product. The product must be complete and in good condition. Would you like to register a return? Simply contact us, and we’ll help you right away.
Can I return a product in-store instead of shipping it?
We don’t have a physical store, but you can return your order at our pickup point in IJsselstein (near Utrecht) if that’s more convenient for you. Please make an appointment in advance so you don’t arrive when we’re closed.
How quickly will I get my money back?
Once we’ve received your returned item, we’ll refund the purchase amount to your account within 5 working days.
How can I contact you?
You can easily reach us via WhatsApp and email. We usually respond very quickly, especially through WhatsApp. Our pickup location is in IJsselstein (Utrecht), where you can also view or collect products by appointment.
When are you available?
We are generally available daily from 07:00 to 22:00, including weekends. If you contact us outside these hours, feel free to send a WhatsApp message or email. We will reply as soon as possible.
Can I write a negative review to get my issue resolved?
You are always welcome to leave an honest review, but posting a negative review in order to get an issue resolved is not the fastest way to solve the problem. We simply do not check reviews every single day. If something is wrong, please contact us directly via WhatsApp or email first. We will assist you as quickly as possible, and our goal is always to find a solution you are satisfied with!
Who is behind KameraMarkt?
KameraMarkt was founded by aviation photographer Dirk Jan de Ridder. We combine professional expertise with personal service and competitively priced products, ensuring that customers always receive the right advice and the best accessories.
How long has KameraMarkt been around?
KameraMarkt has been active since 2013 and has grown into a trusted name in the photography world. Thanks to our focus on customer satisfaction, fast delivery, and clear communication, more and more photographers find their way to us.
Where is KameraMarkt located?
KameraMarkt is based in IJsselstein, the Netherlands. From here, we handle all online orders, and you can also pick up products by appointment. Our pickup point is centrally located near Utrecht and easy to reach. Please schedule an appointment before visiting.
Do you have a physical store?
We do not have a traditional store, but we do have a pickup point in IJsselstein where you can collect your order by appointment. By operating online, we can keep our prices low while still offering personal service. We provide quick advice through WhatsApp or email.
Is KameraMarkt reliable?
Yes, absolutely. KameraMarkt is a Dutch company that has been working with official suppliers and secure payment methods since 2013. We have been a member of Webwinkelkeur for many years, which verifies our reliability, safety and customer service standards. The thousands of customer reviews on Google, Trustpilot, and Webwinkelkeur show that we have built an excellent reputation. Customers especially appreciate our personal approach and fast communication whenever they have questions or issues.
Do you buy used products?
No, we do not purchase second-hand products. Our assortment consists primarily of new items, so we can ensure consistent quality and warranty coverage. If you wish to sell used equipment, we suggest using a reputable camera store that handles trade-ins or a secure second-hand marketplace.
Do you also offer repairs?
No, we do not offer repair services. Our focus is on supplying new accessories and related products with reliable availability and pricing. If you need a repair, we recommend contacting an authorized service center for your specific camera brand.
Do you develop film rolls?
No, we do not offer film developing services. We specialize in accessories for digital cameras rather than analogue film processing. For developing film, we recommend using a local photo lab or a specialized online film processing service.
Can I give feedback about my experience with KameraMarkt?
Absolutely! We would love to hear your feedback. You can share your experience via email, WhatsApp or the contact form on our website. You are also welcome to leave a review on platforms such as Google, Trustpilot or Webwinkelkeur. If something didn’t go quite right, please give us a chance to resolve it before leaving a review.
Can I have my data removed from your system?
Yes, you can. Under privacy regulations (GDPR), you always have the right to request deletion of your personal data. Simply send us your request via email or WhatsApp, and we will ensure your information is removed fully and securely from our system.
